REFUNDS OR RETURNS
Our window covering products are custom made to your exact measurements and specifications; thus are not suitable for resale or restocking in the ordinary course of business. It is very important that you are sure of your purchase decisions prior to finalizing your order. We automatically charge your credit card or checking account for the total sale price, including shipping, after you have completed your order online, by phone or fax. We then place your order with the manufacturer.
Therefore, we do not offer refunds or accept a return of custom made products unless it is in need of repair, was damaged from shipping
LIMITED LIFETIME WARRANTY
All custom products are covered by a limited lifetime warranty. It is unlikely, but if warranty service is ever needed, contact customer service and repair or replacement will be arranged as quickly as possible. The limited lifetime warranty is provided by the manufacturer and is extended to the original purchaser.
The Manufacturer warrants that their products will be free from defects in materials and workmanship for as long as the original retail purchaser owns the product.
This warranty does not cover defects that result from abuse, misuse, normal wear and tear, exposure to the elements, excessive humidity, or failure to follow use and care instructions. All material can lose original intensity after long exposure to the elements. This warranty does not cover claims for incidental, remote or consequential damages. Additionally, this warranty does not cover defects which are the result of improper or non-specified assembly or installation. This warranty also does not cover any condition or damage resulting from removal of the product or reinstallation in the same or any other window or application.
If your product is defective during the warranty period, at the manufacturer option, they will repair or replace the defective product. To obtain warranty repair or replacement, contact our customer service.
Include your name, address, a description of the problem, the date of purchase, and the date and conditions under which the problem occurred. An original bill of sale or receipt must be provided to verify the original purchase date.
This warranty is non-transferable and gives you specific legal rights. You may also have other rights which vary form state to state.
has a warranty issue, then you would please refer to the following policies.
We use standard practices to protect the confidentiality of your personal information. Online transactions are protected using Secure Socket Layer (SSL) technology with a 128 bit encryption (the highest level available) to encrypt your credit card number and personal information traveling from your computer to our server. All Credit Card numbers are deleted from our database at the completion of your order processing. If you have any questions or concerns, please feel free to contact us at our Toll-Free number.
Customer Service must be contacted prior to any blind being returned for repair. You must present original date of purchase, order number, and sidemark along with a description of the problem and the item number(s) involved. You will be given a RMA number and instructions on how to return the product. When mailing products back to the manufacturer please clearly mark the RMA number on the packaging. The customer is responsible for any shipping charges incurred for repairs after one year. (Refer to the Limited Lifetime Warranty for details.) The Manufacturer is not responsible for products damaged during shipping for repairs.
Upon receipt of your products, we ask that you inspect and report damage within five days, even if circumstances prevent you from installing the product before the five day time period. If the manufacturer is not notified within this period, they cannot be held responsible for the damaged item or replacement cost. If the box is damaged upon receipt, please refuse delivery and the box will be returned to the manufacturer. Please notify us immediately so that we can file claim with the carrier. Once the manufacturer has received the damaged goods they will inspect, repair, and immediately re-ship.
CANCELLATIONS OR CHANGES
If an order needs to be cancelled or changed, you must call within twenty-four (24) hours of the day the order was placed between the working hours of 9:00 am and 5:00 pm (CST). Though we do our best to accommodate our customers, please realize that some products could begin immediate production and may incur a charge for the material used. If you wish to cancel, a cancellation number will be issued so that you can refer to it if needed. All cancellations must be backed with a cancellation number.
We do our best to make sure that colors displayed on our website are accurate; however, actual colors may vary. Subtle color differences and textures may not be appreciated due to differences in computer monitors and/or display cards. Up to millions of colors are displayed and the human eye can only discern a fraction of those. Thus, we see them differently.
If an exact color match is desired, please request color samples before placing your order. Also remember that stained wood blinds may have natural variances in wood color, grain, etc. that cause dye lots to vary somewhat. Variances are minimal; however, there is no way to assure exact color with blinds.
If you are ordering blinds and you want to insure a true, exact match, we recommend ordering all blinds for the same room at one time.
SHIPPING AND HANDLING
Any blind that is over 84” in width must be sent by common carrier (Except in south florida). An additional $70.00 charge will be incurred for common carrier shipment.